InPath Devices wants to make your purchasing experience as easy and hassle free as possible. We accept Visa, Mastercard, American Express and Discover Card as payment. We also accept PayPal. We accept Purchase Orders from Schools, Universities, Government Agency and Fortune 500 Companies with approved credit. To establish a net 10 or net 30 payment account you can contact our accounting department at [email protected] or by phone during business hours (8-5pm Central Time in the U.S.) at 402-345-9200.
Electronic equipment from time to time breaks down during regular use or arrives DOA (Dead on Arrival). We try to explain our policies in detail to avoid surprises and keep our customers happy. We strive to make these rare occurrences as painless as possible, but there are a few things you can do to help. Always save the original packaging. This ensures that if you must ship a product back for repair, there is a better chance that it will arrive at its destination in good condition. Always double box your shipment for additional protection, always insure your shipment for the replacement value, and never write on the original packaging. If you receive a product DOA, please call 402-345-9200 within 15 days of ship date for an RMA number. Alternatively, you may email your request for an RMA to [email protected] Returned items must be shipped, freight prepaid, in original resalable condition, include all parts, accessories, manuals and must be packed in the original manufacturers packaging. No return products will be accepted without all original packaging. All returns must be double boxed and accompanied by a copy of the invoice and have an RMA number. Because of the specialized and custom nature of InPath’s product offerings restocking fees of up to 50 percent may apply at the discretion of InPath Devices. Orders will also incur a restocking fee after the time the purchased goods are delivered to InPath. Any product not returned in original condition and with the original packaging, manuals and accessories is subject to an additional restocking fee of up to 15 percent of purchase price. Shipping costs will not be reimbursed.
If you receive a product DOA (Dead on Arrival) please call 402-345-9200 immediately to report the problem. We will issue an RMA (Return Materials Authorization) number that must be included in the return packaging. All products must be returned, freight prepaid, in original packaging with a copy of the RMA form and a copy of the invoice. Once the original product is received, we will inspect and test to determine if the returned products are eligible for Warranty Replacement. If the returned products are eligible for Warranty Replacement, we will ship a replacement unit with a new invoice, freight prepaid, to you. At the discretion of InPath Devices (and providing the product is in stock) we may advance ship a unit to the customer, but a credit card number will be required to insure the original product's prompt return. Any product not returned in original condition with original packaging, manuals and accessories will be subject to a restocking fee of up to 20 percent of purchase price. If you are a C.O.D customer, we will ship the replacement unit when the DOA product is received. Any product not returned in original condition and with the original packaging, manuals and accessories is subject to an additional restocking fee of up to 15 percent of purchase price.
PRICING OR “OUT OF STOCK” ERRORS:
NBX Parts (InPath) reserves the right to cancel orders and refund customers’ money because of pricing errors or if items that are “out-of-stock” or unavailable.
Open or "Downloaded" Software cannot be returned for refund or credit under any circumstances.
InPath's liability is limited to the performance of the equipment supplied, and InPath accepts no responsibility for consequential loss in the event of a system being out of service.